Shipping policy

Preparing your order

Every order is packed with care! Treat orders ship within 3–5 days of ordering. Our biscuits and training treats are handmade in small batches in Oregon, and busy periods around the holidays may mean a little extra preparation time.

Preparation time is separate from delivery time. Once your order ships, delivery depends on your location and the carrier. Delivery estimates are not guarantees, and carrier or holiday delays may occur.

Where we ship

We ship treats throughout the United States, including Alaska and Hawaii. Printed merchandise ships to the contiguous United States only. We do not offer international shipping.

Shipping costs

Treat orders below $50 ship for $5.97. Treat orders of $50 or more ship free. Printed merchandise ships separately from our print partner, and shipping costs vary by item. Shipping charges are shown at checkout.

Printed merchandise and separate deliveries

Our printed merchandise is made to order and usually arrives within 5–7 business days. This is an estimate, not a guaranteed delivery date. Business days are Monday through Friday, excluding holidays.

If you order treats and printed merchandise together, they may arrive separately. Treats ship from Oregon, while printed merchandise ships directly from our print partner.

Delayed or damaged orders

If you haven't received your order within two weeks of ordering, please email Hartley@HartleyBarkleysGoodies.com with your order number so we can help look into it.

If your order arrives damaged, please contact us with your order number and a photo of the item's condition. Report problems with treats within 3 days of delivery and printed merchandise within 14 days of delivery. See our Refund Policy for full details on returns, refunds and replacements.

Questions?

For questions about your order or shipping, email Hartley@HartleyBarkleysGoodies.com. We're happy to help!