FAQs
About Our Treats
What makes your treats different?
Our biscuits and training treats are handmade in small batches in Oregon with organic ingredients. Our Grass-Fed Beef Pet Jerky is made in small batches by a commercial kitchen using our own recipe, and our 100% beef chews are sourced from a US supplier. All of our treats are gluten-free, and most are grain-free. Our Blueberry Coconut biscuits contain gluten-free oats, so they are not grain-free. We started making biscuits for our own dogs, and we still make every batch like it's for them.
Are your treats safe for puppies?
Choose treats appropriate for your puppy's age and size, and break biscuits into smaller pieces as needed. For very young puppies, check with your vet before introducing new treats, including jerky. Our beef chews are recommended for dogs over 6 months old; ask your vet before offering chews to younger puppies. Always supervise treat and chew time.
My dog has allergies. Which treats should I choose?
Our treats are gluten-free and most are grain-free. If your dog is sensitive to peanuts, try our Organic Blueberry Coconut Flour Peanut Free treats (not grain-free because it contains gluten-free oats).
Every product page lists its full ingredients. When in doubt, check with your vet.
How should I store the treats, and how long do they last?
Keep our biscuits in an airtight container in a cool, dry place, and they'll stay fresh for 3+ months. The Grass-Fed Beef Jerky is best eaten within 3 days of opening, or refrigerate or freeze it to keep it longer.
Can I feed these treats to my cat?
Our Grass-Fed Beef Pet Jerky is made for both dogs and cats. Our biscuits, training treats and beef chews are intended for dogs. Check the jerky product page for ingredients and feeding guidance, and ask your vet if your cat has dietary sensitivities.
Do your beef chews have rawhide?
No rawhide here! Our grass-fed beef chews are made with 100% beef. Always supervise chew time, choose an appropriate size, and remove small pieces.
Shipping
Where do you ship?
We ship treats anywhere in the US. Merch ships to the contiguous US only.
How much is shipping?
Treat orders ship for $5.97, and orders of $50 or more ship free. Merch items ship separately from our print partner, and shipping costs vary by item.
How long will my order take?
Treats are made to order and ship within 3-5 days of your order. Merch is printed to order and usually arrives within 5-7 business days. High volume days around the holidays might delay shipping.
Why did my treats and merch arrive separately?
Our merch is made to order by a print partner and ships from their facility, while treats ship from our kitchen in Oregon.
Orders and Returns
Can I return treats?
For food safety, we can't accept returns on treats, but if something's wrong with your order, contact us within 3 days and we'll make it right. We may ask for verification photos (more info on this is in our Return Policy page).
What if my dog doesn't like them?
Some pups need a little time with new treats! Try breaking a treat into small pieces, offering it as a reward during training or play, or mixing a crumbled biscuit into their regular food. Many "picky" dogs come around once a treat is tied to something fun.
Still not a hit? The treats make a great gift for a furry friend, neighbor or local shelter. Then reach out within 14 days, tell us what your pup usually loves, and we'll send you store credit worth 25% of your treat purchase toward a flavor that's more their style.
Do you offer discounts?
New customers can take 15% off their first order with code WelcomeWag15. We also offer free shipping on orders of $50 or more.
How do I contact you?
Reach us anytime through our Contact Us page, and we'll get back to you within 3 business days.
How It Works
Step 1
Select your Goodies
Click on Shop Goodies button and put those mouth watering, pup pleasing, pawsome goodies in your cart.
Step 2
We will pack up the goodies and chase down the mail carrier
No mail carriers were injured in this process.
Step 3
Yippee! Your Goodies have arrived. A happy pup is a happy you!
Shoot us an email, letting us know how you liked your Goodies, or tag us in the socials.
Your Burning Questions
When will my items be shipped?
We request 4-5 days for shipping. We ship as soon as possible, but due to the small batch preparing and/ or customization, including drying time for treats (our treats are preservative free), there may be delays. We are excited to prepare, package, and ship your items.
Shipping times are calculated with business days, Monday Friday, not including holidays.
If you haven’t received your order within two weeks of ordering, please contact Hartley@HartleyBarkleysGoodies.com.
Where are my items shipping from?
Portland, Oregon is the nearest shipping hub.
How will my items be shipped?
Items are shipped out by the least expensive carrier. United States Postal Service (USPS) may not be the least expensive option, so we cannot guarantee delivery to P.O. Boxes. Please keep that in mind and use your physical address when entering your shipping information.
Do you ship internationally?
Not at this time.
Can I make a change to, or cancel, my order?
Once an order has been submitted, we cannot make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.
How is the shipping cost calculated for my order?
Shipping rates are calculated at the time of purchase based on the carrier's current pricing. Shipping is free for orders over $50 for a limited time.
What if my package is returned as undeliverable?
Any packages returned to us that are labeled by the shipping carrier as undeliverable will be refunded when returned to us. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.
Why isn't my order going through?
First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.
If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered during checkout does not match the billing address that your bank or cardholder has on file for that card.
Be sure to use an up-to-date browser when looking at the site, like Google Chrome.
Can I return my order?
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.
Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
For other items, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Please see our Returns page at www.HartleyBarkleysGoodies.com/refund-policy
What do I do if the item I received is damaged or defective?
If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order.