Refund Policy
Refund Policy
We want you and your furry friends to love everything from Hartley Barkley's Goodies. If something isn't right, we're here to help.
Treats and food items For food safety, we can't accept returns on treats or chews. If your order arrives damaged, spoiled, or not what you ordered, contact us within 3 days of delivery with a photo, and we'll make it right with a replacement or refund.
Picky pup? If your dog isn't a fan of a treat, contact us within 14 days of delivery, tell us what your pup usually loves, and we'll send you store credit worth 25% of your treat purchase toward a different flavor. See our FAQs for tips on winning over picky eaters.
Printed merch (tees, tanks, stickers, pillowcases and more) Our merch is printed to order just for you, so we can't accept returns or exchanges for sizing or a change of mind. Please check the size chart before ordering. If your item arrives with a printing defect, damage, or is the wrong item, contact us within 14 days of delivery with a photo, and we'll send a replacement or refund at no cost to you.
Other items (jewelry, bowls, phone stands and gifts) Unused items in their original condition and packaging can be returned within 30 days of delivery. Proof of purchase is required.
Items we can't accept for return
- Treats, chews and other food items (except as described above)
- Personal care items, like our Goat Milk Dog Shampoo Bars, once opened
- Printed-to-order merch (except for defects or damage)
- Sale items and gift cards
Photo verification To help us understand the issue, we may ask for additional photos or a short video before approving a refund or replacement.
We appreciate your understanding. This small step helps us protect our handmade business and keep our prices fair for everyone. Claims that can't be verified may not be eligible for a refund or replacement.
How to start a return or report an issue Email us at hartley@hartleybarkleysgoodies.com with your order number and, for damaged or defective items, a photo. If your return is approved, we'll provide return shipping instructions. Items sent back without first contacting us won't be accepted.
Returns address: PO Box 670, Donald, OR 97020
Exchanges The fastest way to get what you want is to return your item. Once the return is accepted, place a new order for the item you'd like.
Refunds We'll let you know once we've received and inspected your return, and whether your refund was approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card company may take a little extra time to post it. If more than 15 business days have passed since your return was approved, email us at hartley@hartleybarkleysgoodies.com.