FAQs

We request 4-5 days for shipping. We ship as soon as possible, but due to the small batch preparing and/ or customization, including drying time for treats (our treats are preservative free), there may be delays. We are excited to prepare, package, and ship your items. 

Shipping times are calculated with business days, Monday Friday, not including holidays. 

If you haven’t received your order within two weeks of ordering, please contact Hartley@HartleyBarkleysGoodies.com.

Portland, Oregon is the nearest shipping hub.

Items are shipped out by the least expensive carrier. United States Postal Service (USPS) may not be the least expensive option, so we cannot guarantee delivery to P.O. Boxes. Please keep that in mind and use your physical address when entering your shipping information.

Not at this time.

Once an order has been submitted, we cannot make any changes. We are not able to change any part of your order. We are not able to cancel an order once it has been placed. Be sure to double and triple-check your items, quantities, and shipping info before hitting submit.

Shipping rates are calculated at the time of purchase based on the carrier's current pricing. Shipping is free for orders over $50 for a limited time.

Any packages returned to us that are labeled by the shipping carrier as undeliverable will be refunded when returned to us. Refunds will be issued to the payment method used for that specific order unless the package is returned after the package is 40 days old. Packages older than 25 days will be refunded as store credit.

First, make sure that all of the items that are in your cart are still available on the site. If an item that is in your cart has already sold out or has been removed from the site, the order will not process. You can hit remove to delete those unavailable items from your cart.
If you are receiving an AVS error when trying to check out, that means that the billing information, or CVV number on the back of your card, that you have entered during checkout does not match the billing address that your bank or cardholder has on file for that card.
Be sure to use an up-to-date browser when looking at the site, like Google Chrome.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

For other items, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

Please see our Returns page at www.HartleyBarkleysGoodies.com/refund-policy

If your product arrives damaged or defective, please contact us as soon as possible so we can resolve the problem quickly. We ask that you send your order number, and a picture of the issue. This will help with quality control, and prevent the same situation in the future. As with returns, please contact us within 14 days of the purchase of your order.